Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types.
"We have always fought for the right of the consumer to decide if, how and when they want to engage with contact centers", said Michael McKinlay, CEO of Sytel. "This product gives them all the protection and assurances they need. It also brings peace of mind to contact centers, by allowing them to ensure that all their outbound business is geared to the needs and wishes of consumers, as well as being legitimate", said McKinlay.
Global Compliance ensures compliance with do-not-contact requirements from all sources:
"Often the same customer will be targeted by multiple outreach programs across several contact centers," McKinlay added. "The Global Compliance engine carefully manages all contact attempts and retries as if from a single source."
Fabio Santana, IT Superintendent at Flex BPO in Brazil, commented "The depth and reach of Sytel Global Compliance across all media types, and the fact that updates and compliance can both be done in real-time, is exactly what we need to manage our customer contacts responsibly and with assurance. Sytel have set a gold standard for others to follow."
About Sytel Limited:
Sytel Limited develops and supplies Softdial Contact Center™ (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same innovation to the multimedia contact center that is used in developing its AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.
Published: Tuesday, May 26, 2020
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