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News : Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform

Premium Content (Sponsored)

#contactcenterworld

London, UK – Sytel (https://v11.sytel.com) announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.

Michael McKinlay, CEO of Sytel, commented "Rather than tell you that this new version takes hosting to new heights (which by the way, we think it does!) let me cut to the chase and pull out ten of the new features which we think are most relevant to what our customers are looking for.

  • Multi-channel, multimedia agent desktop that is non-siloed and fully blended. Automatic load balancing with no need for supervisor intervention to optimise agent activities
  • Routing rules to ensure that customers always get dealt with by the most appropriate agent, in the media of their choice
  • Agent desktop that will support and resize any/all web applications, be it our own, or third party
  • Multi-tenant wall to wall, supporting 10,000+ agents
  • Sytel or third party conversational AI with call routing supported by award winning Sytel AI Dialer
  • Reporting that in a single view that will summarise KPIs for all agent activities, across all media
  • Open APIs offering a choice of presentation - REST, native sockets, Websockets or a high-level .NET library
  • Chat messaging connectors for the most popular platforms like WhatsApp, Facebook and the option to add unlimited chat plugins to existing chat platforms via Sytel Open APIs
  • Customer interaction history at the agent’s fingertips, giving a view of previous interactions regardless of media type
  • Home working proven in all continents around the world

"Oh, and we also give you world class support, unbeatable pricing and a product that just about deploys itself," said McKinlay.

"We have been working with Sytel for many years," said Naresh Kothari, President of Intertec Systems in Dubai, "And we just love the way they are continually innovating to keep us ahead of the market."

For more details, including demonstration videos, please visit v11.sytel.com

About Intertec

Established since 1991, Intertec Systems is a regional specialist in Digital, Business Applications, Cloud, Managed Services and Cybersecurity. They serve Governments, Financial Services, Healthcare and Enterprises across Middle East & India with local offices in 5 countries.

#contactcenterworld


About Sytel Limited:
Company LogoSytel Limited develops and supplies Softdial Contact Center™ (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same innovation to the multimedia contact center that is used in developing its AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.
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Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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