Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak.
Sytel’s Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.
"The challenge," said Michael McKinlay, Sytel CEO, "in providing support for homeworking agents, for most contact centers, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud. With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way."
"Sytel’s track record in delivering extensible cloud solutions for clients is second-to-none", said McKinlay "And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn’t have to cost the earth."
Patrick Bosworth, Presales Manager for Sytel, said "Contact centers needing a switch to home-working, wherever they are, should contact us any time. We will work through a checklist with them to give a realistic view of what is achievable and in what time span."
About Sytel Limited:
Sytel Limited delivers secure, resilient IP telephony infrastructure software for carriers, enterprises and hosted/ cloud contact center providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 50 countries. Their toolset delivers advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
Published: Friday, March 20, 2020
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