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EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
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Vishala Raman
Head of Customer Care
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News : T-Metrics Announces CX-2025 FedRAMP Authorized Solution Now Available in AWS Marketplace

#contactcenterworld, @tmetrics, @awscloud

Charlotte, NC, USA, June 10, 2024 - T-Metrics, a provider in omnichannel contact center solutions, announces the availability of the CX-2025 FedRAMP authorized omnichannel contact center solution in AWS Marketplace, a digital catalog with software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). This crucial development simplifies procurement for government agencies, ensuring rapid deployment and integration. The solution was quickly adopted and procured through a reseller for federal deployment shortly after listing in AWS Marketplace, demonstrating its immediate impact.

By leveraging AWS's robust cloud infrastructure, T-Metrics offers scalability and reliability to its clients, ensuring that businesses of all sizes can benefit from its solutions. AWS allows T-Metrics to further strengthen its product offerings, including its flagship CX-2025 omnichannel contact center, which provides cloud flexibility, investment protection, and an improved customer experience.

Transformative Impact on Government Agencies:

"T-Metrics has a long history of innovation in the contact center space," said Arthur Pravato, CEO of T-Metrics. "Utilizing AWS and presence in the AWS Marketplace marks a transformative step for government procurement of our secure and robust contact center solution. Within days of listing, the T-Metrics FedRAMP solution was purchased through a strategic partner for a government agency. Due to our solution's seamless integration with AWS, the deployment was flawless, enabling the team met an ambitious project schedule."

#contactcenterworld, @tmetrics, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About T-Metrics:
Company LogoT-Metrics is a provider of omnichannel contact centers and operator systems. Our ability to leverage existing UC infrastructure, migrate between consumption models (premise, hybrid, cloud native) cost effectively, eliminate cloud lock-in, and onboard within days/weeks enables T-Metrics to deliver the lowest TCO in the industry.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, June 12, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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