#contactcenterworld, @tmetrics, @Avaya
Charlotte, NC, USA, June, 2022 -- T-Metrics announces it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers solutions for contact centers and unified communications that create communications experiences for customers and employees.
The proven interoperability of T-Metrics' CX-2025 omnichannel contact center SaaS solution with Avaya OneCloud™ solutions deliver a platform within a secure environment. This combination provides customers with a single solution that best fits their needs either on-premise, in the cloud (public, private, or FedRAMP), or in a hybrid environment. With the T-Metrics solution, Avaya customers can realize productivity gains through a single sign-on and consistent user interface regardless of consumption model.
"T-Metrics is very excited to join the DevConnect program and deepen our relationship with Avaya," says Arthur Pravato, CEO of T-Metrics. "Our ability to integrate with Avaya OneCloud solutions enables customers to enjoy the benefits of an omnichannel contact center while having complete control over their migration pace and UC investment decisions. Together, we can deliver advanced features with the highest level of security. At T-Metrics, we continue to enhance our platform while maintaining a sharp focus on security, which is one reason why we've enjoyed a trusted partner status with the Department of Defense for decades."
"Technology partners like T-Metrics help Avaya meet our customers' unique contact center requirements securely," said Susy Liem, Avaya Vice President of Product Management. "Customers can be operational quickly because its contact center solution interoperates with the Avaya OneCloud eco-system."
Posted by Veronica Silva Cusi, news correspondent
T-Metrics, Inc. has developed many products for the telephony industry during its more than 20-year history. The Company is known for delivering the finest innovative products into the marketplace, and for providing the best customer service in the industry. The TM-2000 ACD is in colleges, universities, hospitals, IT Desk Centers, banks and local governments. In addition, our products are DoD certified and installed in over ninety military installations around the world.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, June 14, 2022
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