News : T-Mobile Announces Post-Merger Call Center Expansion
Overland Park, KS, USA, Jan 30, 2019 -- T-Mobile and Sprint say they if their proposed merger is approved by the Justice Department and FCC and closes, it "plans" to build five new customer care call centers in the U.S., which it says will mean 5,000 new jobs.
Critics of the deal have cited job losses as one of the reasons to take issue with the merger.
But wait, there's more. They plan to expand two existing centers, so that will mean another 600 new jobs.
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The first new call center will be in Overland Park, Kansas, where Spring is headquartered. (Kansas is also home state of FCC chairman Ajit Pai.)
T-Mobile CEO John Legere talked up the status of those call center employees.
"The heroes who work in our Customer Experience Centers show customers every day why they chose the Un-carrier – and that will not change with the New T-Mobile," he said.
"I am so pleased with the addition of a new Customer Experience Center that New T-Mobile has committed to add 1,000 jobs to Kansas and will continue to grow its second headquarters in Overland Park," said Kansas Governor Laura Kelly. "I look forward to working with the New T-Mobile as it continues to invest in our great state."
The Communications Workers of America, which has said the merger puts call centers at risk, was not convinced. "They are saying everything Justice and the FCC wants to hearr in order to get their merger passed," said spokesperson Misty Robertson.
Posted by Veronica Silva Cusi, news correspondent
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T-Mobile is a mobile telephony provider, owned by Deutsche Telekom (the T stands for Telekom). It operates several GSM networks in Europe and the United States. T-Mobile also has financial stakes in mobile operators in Central and Eastern Europe. Globally, T-Mobile has some 350 million subscribers.
Published: Thursday, January 31, 2019