Vienna, Australia, Nov 26, 2018 -- T-Mobile Austria has gained two awards for its My T-Mobile App at the International Customer Experience Awards 2018 in Amsterdam. The messaging service of T-Mobile won in the categories Contact Centre and Best Digital Strategy.
Since November 2017, T-Mobile has been offering its own messaging service via the self-service application My T-Mobile App. The messaging function is aimed at customers using apps such as Whatsapp or Facebook Messenger. Via their smartphone, the customer can contact customer services irrespective of time and place. The consultants have more time for research and the customer can be in contact with one particular consultant until resolution of an issue.
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Posted by Veronica Silva Cusi, news correspondent
T-Mobile is a mobile telephony provider, owned by Deutsche Telekom (the T stands for Telekom). It operates several GSM networks in Europe and the United States. T-Mobile also has financial stakes in mobile operators in Central and Eastern Europe. Globally, T-Mobile has some 350 million subscribers.
Published: Wednesday, November 28, 2018
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