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News : T-Mobile Austria Wins Consumer Experience Award

#contactcenterworld, @TMobile

Vienna, Australia, Nov 26, 2018 -- T-Mobile Austria has gained two awards for its My T-Mobile App at the International Customer Experience Awards 2018 in Amsterdam. The messaging service of T-Mobile won in the categories Contact Centre and Best Digital Strategy.

Since November 2017, T-Mobile has been offering its own messaging service via the self-service application My T-Mobile App. The messaging function is aimed at customers using apps such as Whatsapp or Facebook Messenger. Via their smartphone, the customer can contact customer services irrespective of time and place. The consultants have more time for research and the customer can be in contact with one particular consultant until resolution of an issue.

#contactcenterworld, @TMobile


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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com


About T-Mobile:
Company LogoT-Mobile is a mobile telephony provider, owned by Deutsche Telekom (the T stands for Telekom). It operates several GSM networks in Europe and the United States. T-Mobile also has financial stakes in mobile operators in Central and Eastern Europe. Globally, T-Mobile has some 350 million subscribers.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Wednesday, November 28, 2018

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2021 Buyers Guide Employee Engagement Solutions

 
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ContactCenterWorld

TopPlace2Work.com
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