News : T-Mobile Selects Lithium to Help Create Digital Customer Experiences
San Francisco, CA, USA, Apri 26, 2017 -- Lithium Technologies announced T-Mobile has implemented Lithium Social Media Management to support its social team’s customer service efforts. With the power of the Lithium platform, T-Mobile’s social team is now able to centrally control and manage multiple touchpoints, power millions of conversations, and drive smarter decisions through data.
"At Lithium, we’re committed to building products that empower global businesses to connect with customers in the moment on their channel of choice," said Rob Tarkoff, president and CEO at Lithium. "We want to work with brands who have the vision to build an operation to make this happen and T-Mobile is a fantastic example of how brands can achieve this – at massive scale."
#contactcenterworld, @lithiumtech, @TMobile
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Posted by Veronica Silva Cusi, news correspondent
Source: Lithium Technologies
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About Lithium Technologies:
Customers want fast access to answers online, whether it’s through search or social media. When answers aren’t available, they make calls to your contact center or post their frustration on social networks for their friends and followers to see. So how do you generate answers on your website and respond to issues on Twitter and Facebook at scale? Lithium has the solution: 1. Drive requests through an online community and self-service knowledge base 2. Equip agents to respond efficiently on social channels while building awareness of your online resources 3. Tie your social support into your CRM system 4. Turn the resulting knowledge into valuable business assets for customers and employees alike.
T-Mobile is a mobile telephony provider, owned by Deutsche Telekom (the T stands for Telekom). It operates several GSM networks in Europe and the United States. T-Mobile also has financial stakes in mobile operators in Central and Eastern Europe. Globally, T-Mobile has some 350 million subscribers.
Published: Thursday, April 27, 2017
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