News : T-Mobile Swaps Out Old BSS for Ericsson
Nice, France, June 2, 2014 -- Since John Legere took the helm of T-Mobile in 2012, the changes to the company have been immense and rapid-fire. Now, the company is looking to make another big change, this time to its backend IT systems, swapping outs its old business support system (BSS) with Ericsson's.
T-Mobile US Inc. said on Monday that it has signed a long-term managed services agreement with Ericsson AB (Nasdaq: ERIC) to update its billing and IT processes. Specifically, Ericsson will unify the carrier's charging, billing, order management, product catalogue, and customer relationship management (CRM) for all branded T-Mobile and MetroPCS customers.
Per Borgklint, Ericsson's senior vice president and head of business unit support solutions, says its Service Agility suite of services will completely replace T-Mobile's legacy systems as well as supplant Amdocs Ltd. (NYSE: DOX) in the back office. Ericsson has been a long-time T-Mobile customer, providing it with its free-time rating engine, but this deal marks a significant expansion. (See Amdocs Flexes Its Back Office Muscles.)
Borgklint says the new system will help T-Mobile more quickly introduce new services, down from months to a matter of minutes. It will also give its customers real-time billing visibility and control over their account service charges via a self-care portal or data dashboard, if the carrier chooses to implement it.
"We are implementing an end-to-end suite, which enables you to evolve from being fairly static to an elastic stack where you can start to create automated processes -- where you are putting customer needs and requirements as the leading performance indicator and adjusting the solution to meet individual needs and requirements," Borgklint tells us, adding that a lot of this became necessary as operators move more services to the cloud.
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T-Mobile is a mobile telephony provider, owned by Deutsche Telekom (the T stands for Telekom). It operates several GSM networks in Europe and the United States. T-Mobile also has financial stakes in mobile operators in Central and Eastern Europe. Globally, T-Mobile has some 350 million subscribers.
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Published: Tuesday, June 3, 2014