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News : T-NOW from TTEC Provides COVID-19 Business and Government Continuity and Resiliency Solutions

#contactcenterworld, @ttec_com

Denver, CO, USA, April 6, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions, has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks.

As the world has responded to government mandates and people have transitioned to being confined to their homes, there has been a massive effort to rapidly add capacity to global customer experience programs. Organizations are reinventing their business models to seamlessly and continuously engage with their customers on the digital channels necessary for survival. In this new world, at-home solutions at scale will be a required element for all business operations going forward.

TTEC has enhanced its Humanify@home solution to provide organizations with everything it takes to stand up virtual, cloud-based, omnichannel contact centers in a matter of days, including the people, process, and technology.

"In the last three weeks, we have partnered with our customers to migrate over 31K of our employees to a secure, work-from-home environment. In addition, we have technically-enabled over 43K of our customers' employees to be able to work using at-home technology. This massive effort was only possible because of our state-of-the-art Humanify@home platform which we have continuously innovated over the last 12 years, enabling our clients to rapidly move at home with confidence," said Ken Tuchman, TTEC's Founder, Chairman and CEO.

Currently, TTEC has thousands of open positions for immediate hires of Humanify@home associates.

A global contact center leader from a Fortune 100 healthcare company recently said: "It is not often in IT that we are able to directly influence and protect people's lives. Each at-home workstation represents a person whose life is safer and who is able to have continuing income during this crisis because of the work we did. Thank you for helping us to protect and serve our people and enabling us to serve our patients."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Wednesday, April 8, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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