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News : T-Systems, Avaya announce Cloud Call Centre Partnership
May 19, 2014 -- T-Systems and Avaya have announced a partnership to take the call centre into the cloud. Avaya will provide the 'Avaya Aura' virtualised software system, with T-Systems handling all necessary cloud infrastructure, application and service management along with data protection and security.
The new service will be operated out of Germany and will be available throughout Europe.
Posted by Veronica Silva Cusi, news correspondent
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T-Systems is a German global IT services and consulting company headquartered in Frankfurt. Founded in October 2000, it is a subsidiary of Deutsche Telekom AG.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, May 21, 2014