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News : Talent Agency Nine9 Selects Vonage to Power its Client Communications

#contactcenterworld, @vonage

Holmdel, NJ, July 1, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, has announced that Nine9, a Michigan-based talent organization for models and actors, has selected Vonage to help stay connected to its applicants, clients and talent during the global health crisis. Priding itself as the "UnAgency", Nine9 is using Vonage to ensure rich, engaging and real-time connections with its client base through simple, reliable multi-channel messaging.

Nine9 is using the Vonage Messages API to send SMS messages, notifications and alerts to its clients monthly. Prior to the health crisis, interactions between Nine9 applications and talent typically took place in person. With offices temporarily closed, Vonage worked with Nine9 to quickly plan and amend their internal workflows to enable each staffer to work remotely and seamlessly connect their clients with the talent needed to keep their productions on schedule.

"During the current global health crisis, maintaining our internal workflows remotely while staying connected with our talent and clients became a challenge. Vonage helped us resolve these issues and ensured business continuity for our multiple agencies regardless of their physical location," said Evan Jenkins, COO of Nine9 UnAgency. "With Vonage, we can continue to introduce opportunities to our talent and stay connected smoothly and seamlessly with a contingency plan in place to weather this storm."

"When 'business as usual' is disrupted, the ability to enable a completely virtual environment and maintain access to mission-critical business applications and connections from any location becomes more important than ever," said Omar Javaid, President, API Platform Group for Vonage. "We are delighted Nine9 chose us to help them as they transition their employees to a virtual work environment, helping them to deliver engaging, relevant and real-time experiences for their clients - from anywhere."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 
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