#contactcenterworld, @talkdesk, @g2crowd
San Francisco, CA, USA, Jan 7, 2020 -- Talkdesk, Inc., a cloud contact center for innovative enterprises, announced it led the contact center solutions industry in four separate categories of the G2 Crowd Winter 2020 report. Talkdesk received the highest score in Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software.
"Rankings on G2 reports are based on data provided to us by real users," said Michael Fauscette, chief research officer, G2. "We are thrilled to share the achievements of the products ranked on our site because they represent the voice of the user and offer valuable insights into potential buyers everywhere."
Best Contact Center Operations Software
Talkdesk rated #1 in the Top 20 Contact Center Operations Software with a G2 Satisfaction Score of 98 out of a possible 100
Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments, which includes Small Business, Mid Market and Enterprise
Best Relationship Winter 2020 Small Business
Best Telecom Services for Call Centers Software
Talkdesk rated #1 in the Top 20 Telecom Services for Call Centers Software with a G2 Satisfaction Score of 95 out of a possible 100
Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments including Small Business, Mid Market and Enterprise
Momentum Leader Winter 2020
Best Auto Dialer Software
"We are proud to lead four impactful categories in this influential report by G2 Crowd and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry."
In addition to earning top overall scores in G2 Crowd Winter 2020 report, Talkdesk leads all vendors in total customer reviews on G2 Crowd with 1,025. G2 Crowd offers users the opportunity to provide real-world insight on all of the CCaaS solutions.
#contactcenterworld, @talkdesk, @g2crowd
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
About G2 Crowd, Inc.:
G2 Crowd, the world’s leading business software review platform, leverages its 33,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by more than $4.5 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research.
Published: Thursday, January 9, 2020
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
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