Paris, France, Oct 14, 2020 -- Calldesk, a European provider in AI-powered voice agents, and Talkdesk, the cloud contact center for enterprises, announced a strategic partnership to accelerate the deployment of conversational AI in contact centers. Via the partnership with Calldesk, Talkdesk customers will now be able to leverage the advantages of conversational AI, by reducing the cost of processing simple requests and providing a better experience to their callers: a personalized response, 24/7, with no hold time, even during call peaks.
The Covid-19 crisis has accelerated the transition to cloud contact centers, due to an increase in customer queries as people began working from home. Calldesk’s AI-powered voice agents provide a solution to automate repetitive calls in contact centers, in order to manage call spikes, avoid long queue times and continue to deliver the best customer experience.
"We are excited to have Calldesk join the Talkdesk AppConnect partner community. Outstanding AI technology and industry expertise from Calldesk will strengthen and expand the Talkdesk offering," said John Youri, senior vice president, global channels and alliances. "Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make customer experience a competitive advantage."
"We are very proud to announce this partnership with Talkdesk, with whom we share a strong culture of innovation and a profound desire to transform the world of customer service. Our technology operates natively in 30 languages, and we are counting on this alliance to accelerate our development in both Europe and North America, where there is a strong demand for innovative solutions serving to build a better customer experience."
Vincent Gire - CEO, Calldesk
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, October 16, 2020
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