Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Heriadhi Waskitho
Quality Auditor
22
MEMBER
Ahmad Saefullah
Information System Planning And Administration
11
EXECUTIVE MEMBER
Mezy Fadhila
HSSE Supervisor
80
EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
110
MEMBER
Jim Economou
Vice President, Patient Access Contact Centers
31

News : Talkdesk and Cognizant Team up to Accelerate Artificial Intelligence-Powered Customer Experience

#contactcenterworld, @talkdesk, @cognizant

San Francisco, CA, USA, June, 2024 - Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation.

The initiative combines Cognizant’s deep consulting, technology modernization, and industry expertise with the Talkdesk vertical industry clouds and AI-powered contact center as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions. The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and AI offerings. 

Supporting Quotes

Al Caravelli, senior vice president of Partnerships and Alliances at Talkdesk, said, "We are delighted to partner with Cognizant to continue our global growth momentum. GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience. Many enterprise organizations trust Cognizant to help them modernize and transform their customer experience, and through this collaboration, we look forward to bringing our GenAI offerings to more enterprises."

Sandra Notardonato, senior vice president of Alliances and Partnerships at Cognizant commented: "Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact center solutions. Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centers and customer experience through personalized, intelligent service and operational efficiencies."

Zeus Kerravala, founder and principal analyst at ZK Research, stated: "Decisions about investing in AI can be complex and challenging. Combining AI-first customer experience solutions from Talkdesk with Cognizant’s global consulting and transformation leadership will help enterprises realize the benefits of CX innovation faster and more efficiently. It’s a great partnership for both companies and their customers."

#contactcenterworld, @talkdesk, @cognizant

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Cognizant Technology Solutions:
Company LogoOur onsite / offshore global delivery model is guided by dedication to client satisfaction With a global delivery platform, Cognizant 2.0, we can share knowledge and efficiently manage projects across our far-flung enterprise. It allows us to provide you with comprehensive solutions.
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Service Standards

Read today's tip or listen to it on podcast.

Published: Tuesday, June 4, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

NOW PLAYING
Starting on the hour every hour today

Contact Center Design At US BPO
WATCH

Coming up this Week

A Refreshing Contact Center!
Jul 21

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5774 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =