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#contactcenterworld, @talkdesk
San Francisco, CA, USA, Feb, 2020 -- Talkdesk, Inc., a cloud contact center for innovative enterprises, announced an ambitious release program by starting 2020 with 20 product introductions in the first 20 weeks. Talkdesk 20-in-20 kicks off with Virtual Agent™, a voice-based/enabled, conversational and intelligent assistant deployed on the voice channel, delivering artificial intelligence (AI) to customer self-service applications.
Talkdesk 20-in-20 will introduce advancements for the CX industry focused on collaboration, customer self-service, customization, digital transformation, employee engagement and proactive communication.
"The market is hungry for an alternative to the fragmented solutions available to customer experience buyers today," said Charanya Kannan, chief product officer, Talkdesk. "Talkdesk 20-in-20 will consistently introduce new products to solve this problem with an end-to-end customer experience solution that sets a new standard for the contact center industry."
#contactcenterworld, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Monday, February 17, 2020
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