#contactcenterworld, @talkdesk
San Francisco, CA, USA, Oct, 2022 -- Talkdesk(R), Inc., a global cloud contact center provider for customer-obsessed companies, announced the winners of its third annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage.
CX Innovator Award winners and honorable mentions were selected by an independent judging panel of industry analysts. This year’s winners represent a broad range of industries. The awards also feature a new Artificial Intelligence (AI) Innovator category to spotlight the growing role of AI within the tools and processes companies use every day to help automate customer self-service, empower agents, mitigate fraud, and more.
Following is the complete list of 2022 honorees:
The Talkdesk People’s Choice Award
Alignment Health and Hunter Douglas
CX Innovator Award
North America: WaFd Bank and Alorica (tied); Honorable Mention: University of Iowa
Europe and Middle East: Indie Campers
Latin America: Banco Azteca
Asia Pacific: Whitehat Jr
CX Ecosystem Award
Alarm.com; Honorable Mention: WaFd Bank
AI Innovator Award
Carbon Health; Honorable Mentions: WaFd Bank and Humach (tied)
CX Digital Transformation Award
Indie Campers and LegalShield (tied); Honorable Mention: Glintt
CX Rookie of the Year Award
Carbon Health; Honorable Mention: LegalShield
CX Business Impact Award
Alarm.com; Honorable Mention: Gant Travel
CX Revenue Leader Award
JK Moving
CX Social Impact Award
JK Moving and Patagonia (tied)
Cxcellence
MaxorPlus, IndieCampers, and HomeToGo
"Congratulations to all of the winners of the 2022 CX Innovator Awards," said Charanya Kannan, chief product, engineering & customer officer, Talkdesk. "It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes. Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up."
#contactcenterworld, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news/home/20221012005852/en/Talkdesk-Announces-2022-CX-Innovator-Award-Winners
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Tuesday, October 18, 2022
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