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News : Talkdesk Announces 2022 CX Innovator Award Winners

#contactcenterworld, @talkdesk

San Francisco, CA, USA, Oct, 2022 -- Talkdesk(R), Inc., a global cloud contact center provider for customer-obsessed companies, announced the winners of its third annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage.

CX Innovator Award winners and honorable mentions were selected by an independent judging panel of industry analysts. This year’s winners represent a broad range of industries. The awards also feature a new Artificial Intelligence (AI) Innovator category to spotlight the growing role of AI within the tools and processes companies use every day to help automate customer self-service, empower agents, mitigate fraud, and more.

Following is the complete list of 2022 honorees:

The Talkdesk People’s Choice Award

Alignment Health and Hunter Douglas

CX Innovator Award

North America: WaFd Bank and Alorica (tied); Honorable Mention: University of Iowa
Europe and Middle East: Indie Campers
Latin America: Banco Azteca
Asia Pacific: Whitehat Jr

CX Ecosystem Award

Alarm.com; Honorable Mention: WaFd Bank

AI Innovator Award

Carbon Health; Honorable Mentions: WaFd Bank and Humach (tied)

CX Digital Transformation Award

Indie Campers and LegalShield (tied); Honorable Mention: Glintt

CX Rookie of the Year Award

Carbon Health; Honorable Mention: LegalShield

CX Business Impact Award

Alarm.com; Honorable Mention: Gant Travel

CX Revenue Leader Award

JK Moving

CX Social Impact Award

JK Moving and Patagonia (tied)

Cxcellence

MaxorPlus, IndieCampers, and HomeToGo

"Congratulations to all of the winners of the 2022 CX Innovator Awards," said Charanya Kannan, chief product, engineering & customer officer, Talkdesk. "It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes. Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news/home/20221012005852/en/Talkdesk-Announces-2022-CX-Innovator-Award-Winners


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, October 18, 2022

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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