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News : Talkdesk Announces CRO, CCO and International COO Appointments

#contactcenterworld, @talkdesk

San Francisco, CA, USA, March 10, 2021 -- Talkdesk(R), Inc., a cloud contact center for enterprises, announced the appointment of three senior executives to further accelerate international growth across customer, revenue and market segments.

The following executive appointments are effective immediately:

Anthony (Tony) Barbone has been appointed as Talkdesk’s first chief revenue officer (CRO). Previously, Barbone was senior vice president of Talkdesk Global Sales, responsible for execution of the company’s direct and indirect sales strategy. Under his leadership, Talkdesk delivered record results quarter over quarter and expanded its global sales footprint significantly. As CRO, Barbone continues to lead all Talkdesk global sales, channel, sales development representatives, solution engineering and customer experience (CX) strategy teams.



Kieran King has been appointed Talkdesk chief customer officer (CCO). King joined Talkdesk one year ago as senior vice president of Customer Success, later adding Talkdesk Professional Services to her remit. Since joining Talkdesk, King led record breaking expansion within the customer base. In this new role as CCO, King will also be responsible for Talkdesk’s Customer Support team. Her deep understanding of and passion for customer success have further elevated Talkdesk’s global reputation as the five-star standard for white-glove customer service.

Marco Costa has been appointed Talkdesk international chief operating officer (COO). Costa’s four-year tenure with Talkdesk, most recently as general manager of Europe, Middle East and Africa (EMEA), has been instrumental to establishing the company’s recognition as an innovation powerhouse in the region. As international COO, Costa is responsible for oversight and operations for all aspects of Talkdesk’s global business as the company continues to expand into new countries and markets.

"We have aggressive growth plans in 2021, and reaching our goals requires a fearless, exceptionally talented and deeply experienced executive team. It is an honor to welcome Tony, Kieran and Marco as Talkdesk senior executive leadership," said Tiago Paiva, chief executive officer, Talkdesk. "Tony’s passion for creating and driving a high-performance sales culture will allow us to continue the phenomenal growth we’ve had. Kieran’s love of and support for Talkdesk’s customers will help us continue to build a diverse, loyal customer base of CX industry leaders. Marco’s vast international experience and operational excellence will allow us to move into new countries with focus and precision."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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