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News : Talkdesk Announces Flexible Deployment and Guardian to Securely Shift to Work-From-Home Solutions

#contactcenterworld, @talkdesk

San Francisco, CA, USA, March, 2020 -- Talkdesk(R), Inc., a cloud contact center for enterprises, announced a suite of products and features to enable a secure transition to Talkdesk cloud contact center solutions. Talkdesk Flexible Deployment™ offers companies a path to adaptability and business continuity; especially crucial in crisis scenarios. Paired with Talkdesk Guardian™, organizations can be confident in the security of valuable customer data throughout the transition to cloud, and beyond.

"Talkdesk understands that digital transformation through cloud migration is best enabled with flexibility and security built into the entire solution, from architecture to platform to applications," said Tiago Paiva, chief executive officer, Talkdesk. "Only Talkdesk offers this level of flexible deployment capabilities and allows customers to strategically select and customize a phased migration, eliminating disruptions that accompany forklift, "rip and replace" migrations to new enterprise software."

#contactcenterworld, @talkdesk
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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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3.) 
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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The place where the world's best meet and share their best practices!

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