San Francisco, CA, USA, March, 2020 -- Talkdesk(R), Inc., a cloud contact center for enterprises, announced a suite of products and features to enable a secure transition to Talkdesk cloud contact center solutions. Talkdesk Flexible Deployment™ offers companies a path to adaptability and business continuity; especially crucial in crisis scenarios. Paired with Talkdesk Guardian™, organizations can be confident in the security of valuable customer data throughout the transition to cloud, and beyond.
"Talkdesk understands that digital transformation through cloud migration is best enabled with flexibility and security built into the entire solution, from architecture to platform to applications," said Tiago Paiva, chief executive officer, Talkdesk. "Only Talkdesk offers this level of flexible deployment capabilities and allows customers to strategically select and customize a phased migration, eliminating disruptions that accompany forklift, "rip and replace" migrations to new enterprise software."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, April 2, 2020
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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