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News : Talkdesk Announces Guide to Transform Customer Experience With Knowledge Base Innovation

#contactcenterworld, @talkdesk

San Francisco, CA, USA, March, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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Powered by artificial intelligence (AI) from Talkdesk iQ, Guide integrates information from disparate systems into one cohesive customer experience (CX) solution. Through the power of AI and flexibility of the cloud, Guide anticipates and interprets customer needs through trend analysis, natural language processing (NLP) and the digestion of multiple databases to dynamically personalize the self-service experience for each customer.

"Modern knowledge bases must excel at leveraging AI as a business strategy to deliver accurate answers using a variety of interfaces from the traditional voice channel and standard website information to conversational self-service tools like virtual agents, chatbots and communities," said Tiago Paiva, chief executive officer, Talkdesk. "Guide is a knowledge base solution with the flexibility of the cloud to consolidate multiple data sources to optimize each customer interaction with real-time recommendations."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Know Your Stuff

Read today's tip or listen to it on podcast.

Published: Friday, March 13, 2020

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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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