News : Talkdesk Announces Integration of Enterprise Contact Center Platform with ServiceNow
San Francisco, May 7, 2018 -- Talkdesk, the enterprise contact center platform, announced Talkdesk Enterprise for ServiceNow. The deep integration between the Talkdesk Enterprise Contact Center Platform and ServiceNow improves agent efficiency and customer experience by enabling voice and ServiceNow interactions, simultaneously. This seamless integration ensures data between contact centers and service desks stays in sync, and leverages workflows to automatically creating users, incidents and cases.
"Talkdesk is very excited to showcase Talkdesk Enterprise for ServiceNow at Knowledge18, a key industry event," said Tiago Paiva, CEO at Talkdesk. "Our joint customers will benefit from the recent enhancements to our enterprise platform and exciting roadmap of new functionality we are rolling out this year."
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Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
ServiceNow is a platform-as-a-service provider of IT service management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation.
Published: Tuesday, May 8, 2018
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