News : Talkdesk Announces Talkdesk Agent Assist
San Francisco, CA, USA, May 14, 2019 -- Talkdesk, the cloud contact center for enterprises, announced Talkdesk Agent Assist, a personalized conversational assistant that proactively supports frontline agents, ensuring customer experience and minimal agent effort. Talkdesk Agent Assist provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks through Talkdesk iQ in-house AI capabilities.
"Giving agents next best actions in real-time and removing the burden of tedious data entry will allow them to stay focused on the customer, instead of worrying about the technology," said Dale Sturgill, vice president, contact center operations, EmployBridge. "We see Talkdesk Agent Assist as a game-changer for achieving our goal to reduce agent and customer effort while driving customer satisfaction."
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Talkdesk Agent Assist is powered by Talkdesk iQ native artificial intelligence (AI), an enabler of all Talkdesk’s products, providing real-time guidance for frontline employees to respond to customer needs quickly and accurately.
"We are excited to launch Talkdesk Agent Assist, our third product launch of 2019, demonstrating our commitment to leading through innovation," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk Agent Assist is an intelligent advisory tool which supplies data-driven real-time recommendations, next best actions and automations to aid agents in customer interactions and guide them to quality and outcome excellency."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, May 15, 2019
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