San Francisco, CA, USA, April 6, 2021 -- Talkdesk(R), Inc., a cloud contact center for enterprises, announced the availability of Talkdesk Vacation Now, a new COVID-19 relief and recovery solution designed to help travel and hospitality companies ready their contact centers to support anticipated surges in demand as the industry reboots.
Talkdesk is providing this package to travel and hospitality companies free for 90 days, when companies sign up before Sept 1, 2021. By moving contact center operations to the cloud with Talkdesk and enabling agents to work remotely, companies are well-positioned to scale services up and support the travel industry rebound.
The pent-up demand for travel is global. In the 2021 Global Travel Trends Report from American Express, 78% of respondents indicate wanting to travel in 2021 to relieve the stresses from 2020. Results of the annual Vacation Deprivation study from Expedia(R) revealed that in 2021 Americans plan to take an extra week of vacation, with 81% of working adults worldwide placing more value on vacation and ready to trade days off for bucket list experiences. Travel Pulse magazine recently reported traveller optimism as COVID-19 vaccinations continue to roll out, with 83% of hopeful survey respondents planning to take at least two domestic trips and about half as many (44%) targeting two or more international getaways in 2021.
"Customer experience has never been more important than it is now, as customers look to the brands they love and trust to help them reset, refuel and restart their lives. As consumers prepare to leave their homes to visit loved ones, see the world and celebrate life again, Talkdesk will be there to help the travel and hospitality industry deliver fast, personal experiences for every customer," said Tiago Paiva, chief executive officer, Talkdesk. "By reducing friction and decreasing the time it takes to address customer queries, Talkdesk Vacation Now helps travel and hospitality companies reimagine the traveler experience to get people out and about faster."
"Talkdesk is simple to use and tailor to our needs, which enables us to streamline our processes, making our agents' jobs easier," said Marco Racanelli, Customer Intelligence and Operations, trivago. "With Talkdesk, we provide our hoteliers a more customized and exceptional customer experience."
"Talkdesk’s adaptability and scalability accommodate TAP Air Portugal’s need to support more than 30 different markets and countries in six languages, often witnessing seasonal sky-high traffic peaks," said Eduardo Correia de Matos, customer service director, TAP Air Portugal.
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, April 7, 2021
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