San Francisco, CA, USA, Dec 11, 2019 -- Talkdesk, Inc., a cloud contact center for innovative enterprises, announced the addition of a new chief customer officer (CCO) position to its c-suite. Talkdesk CCO Chad Gaydos is the company’s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level.
In this position, Gaydos is responsible for leading the strategy and execution for customer experience and engagement journey with Talkdesk. He will report directly to Tiago Paiva, Talkdesk chief executive officer (CEO), and serve alongside the broader Talkdesk executive board to design new programs and systems to improve customer relationships, retention, expansion, support, services and overall satisfaction.
Gaydos joins Talkdesk with more than two decades of executive leadership at Skillsoft, a corporate learning software provider, and SAP, a global enterprise application software company. At Skillsoft, he served as chief revenue officer (CRO) and chief operating officer (COO), leading all aspects of go-to-market in the Americas, Europe, the Middle East and Africa (EMEA), and Asia-Pacific (APAC). In his role as COO for SAP’s Regulated Industries business, Gaydos was responsible for leading the strategy, operations, revenue performance, customer relationships and total customer satisfaction in federal, state and local government, utilities, and healthcare markets throughout the United States.
Customer experience management is one of the most critical areas for many executive management teams in today’s business climate. According to Gartner*, approximately 1,000 CCOs, and more than 3,000 heads, directors or vice presidents of customer experience have been appointed globally by organizations to represent the customer internally. For many companies, the CCO is a powerful asset in resolving customer issues, creating a sustainable competitive advantage, helping retain profitable customers and driving profitable customer behavior.
"Customers’ expectations for exceptional service are changing faster than ever, so it was critical to add to the Talkdesk management team a strong CCO who can provide a thorough customer perspective in executive decisions," said Tiago Paiva, chief executive officer, Talkdesk. "Chad Gaydos has a remarkable track record in customer-facing roles across the globe and brings a comprehensive understanding of customer-centricity to the Talkdesk approach. His deep knowledge, vast experience and passion for customer excellence will be instrumental in deploying and aligning resources to increase the lifetime value and profitability of customers."
"I am thrilled to be a part of the Talkdesk executive team. It is a privilege to cast vision for this new role, especially given the fast-moving dynamics of the contact center industry and the exciting forces shaping customer experiences in the SaaS market," said Chad Gaydos, chief customer officer, Talkdesk. "Customers provide insight to innovate that will propel Talkdesk’s impact even further. I will be acutely focused on achieving customer outcomes with a hyper-relevant and highly adaptive level of service."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, December 12, 2019