San Francisco, CA, USA, March, 2020 -- Talkdesk(R), Inc., a cloud contact center for enterprises, announced the appointment of Charanya (CK) Kannan as chief product officer (CPO). Kannan is Talkdesk’s first CPO and is responsible for leading the company’s 20-in-20 initiative; a move by Talkdesk to introduce 20 new products in the first 20 weeks of 2020.
In this newly created leadership role, Kannan oversees product strategy, product management, product design, engineering, product partnerships and marketplace. Kannan joined Talkdesk in 2018, as vice president of product, followed by her promotion to senior vice president of product and product marketing. Prior to Talkdesk, Kannan held product leadership and management positions in Model N, Oracle Corporation and AT&T. Kannan also holds a master’s degree in Innovation Management from Carnegie Mellon University.
Kannan’s appointment closely follows the recent announcement of Kathie Johnson as the company’s first chief marketing officer (CMO). According to global organizational consulting firm Korn Ferry, women now hold approximately 25% of the five critical c-level positions in the United States. However, that number declines sharply for women in leading product and technology executive management roles within the technology sector. With the addition of Kannan as CPO, the Talkdesk c-suite is now 40% female.
"We intend to storm the contact center market this year with a disruptive product line that bridges the gap between where our customers are today and where they want to be in the future. CK has an incredible ability to assess our customers’ needs, determine which products are likely to experience high-demand and put that product development plan quickly into action," said Tiago Paiva, chief executive officer, Talkdesk. "As chief product officer, CK will continue to be a fierce leader within the organization to accelerate product development, ultimately resulting in increased revenue for Talkdesk."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Tuesday, March 10, 2020