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News : Talkdesk Appoints William Welch as President and Chief Operating Officer

#contactcenterworld, @talkdesk

San Francisco, CA, USA, Mar 20, 2023 - Talkdesk, Inc., a global cloud contact center provider for customer-obsessed companies, announced the appointment of William (Bill) Welch as president and chief operating officer (COO). Welch will work closely with Talkdesk Founder and Chief Executive Officer (CEO) Tiago Paiva to accelerate the company’s growth and continue to build an organization that delivers on white glove customer service, product innovation, and new and expanded customer relationships around the world.

"Talkdesk remains committed to reinventing the customer experience industry and advancing our growth," said Tiago Paiva, Founder and CEO of Talkdesk. "With a background in scaling global organizations, Bill is the perfect fit for us to realize our vision and mission. Together, Bill, the leadership team, and the entire Talkdesk organization, will work tirelessly to bring new products and innovations to brands that want to truly change the way they engage with customers. We’re excited about the future of Talkdesk."

Welch has extensive experience bringing a company’s vision and mission to life by operationalizing and scaling product development and innovation, customer expansion and experience, talent retention and acquisition, and strategic alliances across the globe. His proven track record of achievement at companies including Zscaler and Duo Security is grounded in a comprehensive approach to leadership that brings together employee engagement, customer and partner loyalty, and operational excellence to deliver exceptional business results. He is guided by an uncompromising value system managed to a standard set of principles, which includes nurturing a performance-driven culture.

"Over the past decade, Talkdesk has experienced an impressive growth trajectory due in large part to the company’s commitment to steady product innovation, strong leadership, and superior customer support," said Tom Reilly, member, board of directors, Talkdesk. "We’re eager for Bill to join the Talkdesk mission. With his proven expertise in scaling world-class companies, we’re confident the Talkdesk growth and expansion plans will be further accelerated."

"Talkdesk has long been a leader in cloud-based customer experience software, delivering better experiences and higher customer satisfaction with continuous product innovation. I’m excited and humbled to join Talkdesk, Tiago, and the leadership team to continue building and scaling a world-class organization, one customer interaction at a time," said Bill Welch, President and COO of Talkdesk.

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent

About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Proactive Agents

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Published: Tuesday, March 21, 2023

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