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News : Talkdesk Call Center Software Joins the Zendesk Apps Marketplace
Mountain View, CA , Dec 3, 2014 -- Talkdesk announces that it has joined the Zendesk Apps Marketplace to provide enterprise-level call center software functionality directly from the Zendesk interface.
With the new Talkdesk Zendesk Integration Widget, agents can make, receive and transfer calls from inside Zendesk. They can also view real-time information about the caller and benefit from skills-based routing, customizable call queues, click-to-call and other advanced call center software features.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Talkdesk
Talkdesk is browser-based SaaS call center software for sales, support and marketing. It takes 5 minutes to setup and is completely customizable. Automate the telephone support process, know everything about the caller and enrich your helpdesk case and CRM histories by automatically integrating call logs, recordings, voicemails and cases into one customer profile. It seamlessly integrates with Nimble, Magento, Shopify, BigCommerce, Zendesk, Desk.com, Freshdesk, LiveChat and others.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, December 5, 2014