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News : Talkdesk Celebrates Financial Services Momentum, Powers Customer Experiences for New Banking and Credit Unions

#contactcenterworld, @talkdesk

San Francisco, CA, USA, Nov 2, 2023 - Talkdesk, Inc., a global AI-powered contact center provider for enterprises of all sizes, added Avadian Credit Union, BayPort Credit Union, and Emprise Bank to its growing roster of financial services customers that rely on the Talkdesk AI-powered Financial Services Experience Cloud™ to modernize customer experience (CX). 

Talkdesk recently released comprehensive new research, the Talkdesk 2024 CX in Banking Survey, which provides industry-wide insight into banks’ and credit unions’ current and expected CX maturity, including their use of artificial intelligence (AI). According to the report, more than half of respondents (56%) expect their company to increase their investment in CX technology by 10% or more over the next three years.

Avadian Credit Union, BayPort Credit Union, and Emprise Bank chose the Talkdesk AI-powered Financial Services Experience Cloud for an enhanced customer and member experience. 

Emprise Bank also deployed Talkdesk Microsoft Teams Connector. Together, the solutions replace the bank’s legacy contact center and deliver a strong customer experience to its customers, while delivering efficiencies in the contact center and back office operations.

Eric Ham, chief information officer of Avadian Credit Union, one of Alabama's oldest credit unions, said: "We wanted a contact center solution that’s a ‘single pane of glass’ and integrates with our core processor. We got that ease of use and deployment with Talkdesk."

Ira Williams, vice president of member experience with Virginia-based BayPort Credit Union, said: "After reviewing several solutions, we landed on Talkdesk for our contact center thanks to the solution providing the benefits of AI with robust security and strategic integrations. But what was also a major deciding factor was the Talkdesk emphasis on being a true partner."

Tonya Knipp, senior vice president and director of technology at Emprise Bank, commented: "We are a customer-focused, forward-thinking financial institution with a mission of empowering people to thrive. Talkdesk has enabled us to overhaul our contact center system and provide a much more modern, efficient, and improved experience for our customers."

"With Talkdesk, Avadian Credit Union, BayPort Credit Union, and Emprise Bank benefit from customer experience technology that is specifically designed for the unique challenges of the financial services industry and uses the power of artificial intelligence and automation to transform customer and member interactions," said Rahul Kumar, vice president and general manager, financial services and insurance, Talkdesk. "Our North Star is to become the preferred partner for credit unions and community banks and we are proud to help these organizations deliver exceptional experiences and rapidly realize business outcomes."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent

About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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2024 Buyers Guide Surveys


Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.

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