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News : Talkdesk Chooses the Dialogic BorderNet SBC to Securely Expand its Cloud Contact Center Solution

#contactcenterworld, @dialogic, @talkdesk

Parsippany, NJ, USA, Feb, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Talkdesk, a Contact Center as a Service (CCaaS) provider, has selected the Dialogic(R) BorderNet™ Session Border Controller (SBC) to increase its global footprint while continuing to provide its customers with voice service.

The BorderNet SBC is a cloud-native single-software SBC with recent Miercom Performance Verified scalability, high availability (HA), and security features across flexible deployment models including public cloud, private cloud, and bare metal.


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"A geographically redundant, high availability architecture was a key criterion in our choice of an SBC to grow our CCaaS offering," said Raoul Felix, CTO of Talkdesk. "Multi-region systems and robust monitoring are necessary to meet our requirements of 100% availability and superior voice quality for our customers. This cloud-native solution allows Talkdesk to easily create new points of presence and partnerships with local telecoms or customers’ own infrastructures. Additionally, the built-in network security protection of BorderNet SBC ensures we can meet the security and compliance requirements of our growing customer base."

"Talkdesk is focused on providing a high quality and robust solution for its globally dispersed customers," noted Bill Crank, President & CEO of Dialogic. "We are pleased that Talkdesk has chosen the Dialogic BorderNet SBC on AWS as the cornerstone for its platform expansion. The BorderNet SBC and the security and compliance credentials of AWS Regions enable Talkdesk to meet its expectations for reliability, security, and quality. We are eager to assist Talkdesk in exceeding integration goals as it continues to increase its worldwide customer base."

#contactcenterworld, @dialogic, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic


About Dialogic:
Company LogoDialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
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About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, February 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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