News : Talkdesk Chooses the Dialogic BorderNet SBC to Securely Expand its Cloud Contact Center Solution
Parsippany, NJ, USA, Feb, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Talkdesk, a Contact Center as a Service (CCaaS) provider, has selected the Dialogic(R) BorderNet™ Session Border Controller (SBC) to increase its global footprint while continuing to provide its customers with voice service.
The BorderNet SBC is a cloud-native single-software SBC with recent Miercom Performance Verified scalability, high availability (HA), and security features across flexible deployment models including public cloud, private cloud, and bare metal.
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"A geographically redundant, high availability architecture was a key criterion in our choice of an SBC to grow our CCaaS offering," said Raoul Felix, CTO of Talkdesk. "Multi-region systems and robust monitoring are necessary to meet our requirements of 100% availability and superior voice quality for our customers. This cloud-native solution allows Talkdesk to easily create new points of presence and partnerships with local telecoms or customers’ own infrastructures. Additionally, the built-in network security protection of BorderNet SBC ensures we can meet the security and compliance requirements of our growing customer base."
"Talkdesk is focused on providing a high quality and robust solution for its globally dispersed customers," noted Bill Crank, President & CEO of Dialogic. "We are pleased that Talkdesk has chosen the Dialogic BorderNet SBC on AWS as the cornerstone for its platform expansion. The BorderNet SBC and the security and compliance credentials of AWS Regions enable Talkdesk to meet its expectations for reliability, security, and quality. We are eager to assist Talkdesk in exceeding integration goals as it continues to increase its worldwide customer base."
Posted by Veronica Silva Cusi, news correspondent
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Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Monday, February 25, 2019
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