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News : Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program

#contactcenterworld, @talkdesk, @google

Las Vegas, NV, USA, Apr 11, 2022 –- Talkdesk(R), Inc., a global cloud contact center provider for customer-obsessed companies, announced a deeper partnership with Google as an official Chrome Enterprise Recommended partner. The partner program highlights exceptional Chrome OS partners that deliver an elevated set of features and support on the Chrome OS platform.

"Talkdesk was born in the cloud and is committed to delivering enterprise scale with consumer simplicity," said Robert Gavin, vice president of Alliances, Talkdesk. "This partnership further reflects our mission to provide organizations with a smarter way to unlock the promise and potential of great customer experiences through highly secure contact center solutions that are easy to deploy, simple to use, and give agents the tools to drive productivity from anywhere."

According to the Talkdesk Future of Workforce Engagement report, 61% of organizations plan to implement a hybrid workforce model, making contact center security and flexibility a priority. The technical standards of Google’s Chrome Enterprise Recommended program align with the Talkdesk commitment to powering cloud contact center solutions that meet businesses’ rigorous security requirements and enable agents to enjoy the same user experience across all Chrome OS devices, whether in the office, at home, or on the road.

"The Chrome Enterprise Recommended stamp of approval gives Talkdesk customers the added assurance that Talkdesk CX Cloud meets our rigorous technical standards to be considered a validated solution for Chrome OS," said Gregg Fiddes, head of Chrome Enterprise Technology Partnerships for Chrome OS. "As organizations increasingly adopt hybrid work environments, security, flexibility, deployment, and management are vitally important to supporting their teams and safeguarding customer interactions."

#contactcenterworld, @talkdesk, @google

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Wednesday, April 13, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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