Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader

#contactcenterworld, @talkdesk, @ventanaresearch

San Francisco, CA, USA, May 5, 2021 –- Talkdesk(R), Inc., a global customer experience (CX) provider for customer-obsessed companies, landed a top spot on Ventana Research’s 2021 Contact Center in the Cloud Value Index, debuting ahead of 13 competitors to classify as an Exemplary Vendor for best overall performance in both product and customer experience.

In addition to outscoring more than a dozen other contact center as a service (CCaaS) vendors overall, Talkdesk secured Value Index Leader positions in five categories: adaptability, usability, reliability, manageability, and TCO/ROI. Scores awarded to Talkdesk for adaptability and usability, in particular, surpassed all other vendor scores for those areas.

The benchmark business technology research and advisory firm’s report represents a year-long effort around market and product data analysis of CCaaS vendor offerings across seven categories. Ventana developed the index model based on more than two decades of work advising thousands of organizations and designed it to serve as an RFP-like resource, which enterprise buyers can leverage in evaluating technology suppliers.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

As businesses move away from premises-based contact centers and begin to digitally transform their operations to better meet customers’ evolving expectations, Ventana observes that the transition "parallels a shift in thinking about contact centers" traditionally viewed as "reactive triage points … not necessarily in harmony with overall strategic organizational goals for the customer experience." According to Ventana, "That must change to meet the longer-term needs for customers, including personalization and context, but also taking into account lifetime value and advocacy."

"Modern contact centers have real strategic value and great potential for driving tangible business growth by deepening customer relationships through interactions that are more personalized, productive and profitable," said Tiago Paiva, chief executive officer, Talkdesk. "There’s a better way to deliver exceptional customer experiences and Talkdesk is lighting the path. Our strong debut on the Ventana CCaaS Value Index is welcome recognition for the progress we’ve made in helping enterprises find CX success."

"Our research shows that many organizations are turning to cloud-based contact center platforms as a way to stay continually at the leading edge of technology development," said Keith Dawson, vice president & research director, Ventana Research. "The commitment by Talkdesk to continuous improvement and customer success has made it an exemplary Vendor and a Leader in our Value Index for Contact Center in the Cloud. Congratulations to the Talkdesk team for their achievement and for building a top-notch CCaaS platform."

#contactcenterworld, @talkdesk, @ventanaresearch

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.talkdesk.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Ventana Research:
Company LogoVentana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Friday, May 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Certification

 
1.) 
CNCBA 4PS

Contact center quality assurance training and certification
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =