San Francisco, CA, USA, June 24, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced TaskUs leverages cloud flexibility from Talkdesk to enable teammates to work from home. TaskUs is a tech-enabled business services company, delivering the customer support, artificial intelligence (AI) operations and content security services that power companies. Due to the coronavirus (COVID-19) pandemic and subsequent social distancing guidelines, contact centers around the world are closing doors leading to massive layoffs of frontline customer experience agents. Through cloud contact center solutions from Talkdesk, TaskUs moved nearly all of its global operations to work-from-home, saving thousands of jobs, adding new teammates for some clients and ensuring business continuity for its customers.
"TaskUs has a frontline-first mentality, and with a frontline that consists of 20,000+ teammates all over the world, we needed the strongest and most reliable solution available," said Bryce Maddock, chief executive officer, TaskUs. "Talkdesk enabled our unique needs before the pandemic and has played a critical role in our success since."
"Our business needs, and the needs of our clients, changed drastically within days once the effects of the coronavirus pandemic took hold of the world economy. We needed to set up our customer support staff - numbering in the thousands - with remote working options while continuing to support our clients whose needs exploded overnight," said Michael Thigpen, head of client technology services, TaskUs. "Talkdesk was there for us every step of the way, offering the solutions we needed to support our staff with safe, work-from-home options and allowed us to maintain the high level of customer experience our clients expect from TaskUs.
"We are excited to be the foundation for TaskUs’ outstanding customer experience with a flexible solution to aid critical business continuity, provide staff safety and boost customer confidence," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk business continuity solutions help companies move to the cloud quickly, enabling customer service providers to comply with social distancing requirements by empowering agents to work from home, while future-proofing contact center operations through a steady cadence of innovation."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
TaskUs provides customer experience that powers companies through the partnership of people and technology. We provide Ridiculously Good strategy and business process outsourcing utilizing revolutionary technology and the best talent to deliver transformational, digital scale.
Published: Friday, June 26, 2020
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