San Francisco, CA, USA, Feb, 2020 -- Talkdesk, Inc., a cloud contact center for enterprises, announced three new capabilities to its AI-infused Outbound Dialer™ suite. The new Predictive Dialer™, new Proactive Notifications™ and enhanced Salesforce Dialer integration offers Talkdesk customers new capabilities for organizations to proactively connect with current and prospective customers in an efficient and compliant manner.
"One of the biggest challenges facing any call center are missed opportunities, where outbound agents are unable to engage with customers due to missed or unanswered calls. Call centers bleed money because of agent inefficiency," said Tiago Paiva, chief executive officer, Talkdesk. "With Outbound Dialer, Talkdesk is significantly increasing the efficiency of call center workers and ensuring companies are engaging their greatest resource - their customers - more and increasing sales."
"EmployBridge has been an early adopter of Proactive Notifications; a game-changer for our organization, processing tens of thousands of customer interactions per day and significantly improving our connect and success rates," said Dale Sturgill, vice president of call center operations, EmployBridge. "Talkdesk is introducing new products to the market so quickly, our contact center is always on the cutting edge of ‘Best in Class’ customer service capabilities. Talkdesk has enhanced our future operational roadmap and is a true partner, enabling us to deliver the highest level of customer service."
"The market is hungry for an alternative to the fragmented solutions available to customer experience buyers today," said Charanya Kannan, chief product officer, Talkdesk. "Talkdesk will consistently introduce new products through our 20-in-20 program to solve this problem with an end-to-end customer experience solution that sets a new standard for the contact center industry."
The announcement of new Predictive Dialer, Proactive Notifications and enhanced Salesforce Dialer integration is part of a program by Talkdesk to storm the contact center industry with 20 product introductions to start 2020.
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Monday, February 24, 2020
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