San Francisco, CA, USA, June 15, 2021 -- Talkdesk(R), Inc., a global customer experience provider for customer-obsessed companies, is announcing Talkdesk Healthcare Experience Cloud, an enterprise-grade contact center product built for healthcare. Initially reimagining the patient experience, the first solution – Talkdesk Healthcare Experience Cloud for Providers – empowers healthcare providers to deliver synchronized, personalized, and convenient patient experiences across all digital and voice communication channels.
In recent years, patients have raised their service expectations of healthcare providers, demanding the same frictionless and convenient interactions delivered by consumer goods and services companies. With digital health solutions accelerating the transformation of the healthcare industry, the contact center is increasingly evolving into the hub of today’s patient experiences. According to Talkdesk Research™, 70% of patient experience professionals view the contact center as a high priority and strategic asset. Additionally, 71% say the digital transformation of their contact center is a top priority.
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Talkdesk Healthcare Experience Cloud for Providers helps healthcare providers harness this strategic asset and meet expectations for more unified patient journeys.
"When patients contact healthcare providers, it’s not just about accessing a service – it’s about taking care of their health," said Tiago Paiva, chief executive officer and founder, Talkdesk. "We see significant opportunities for healthcare contact centers to connect disparate touchpoints and move beyond fast call resolution to proactively and intelligently tailoring patient support throughout the journey. Talkdesk Healthcare Experience Cloud is the first CCaaS solution built specifically to enable that transformation."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, June 17, 2021
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