San Francisco, CA, USA, Dec 18, 2019 - Talkdesk(R), Inc., the cloud contact center for innovative enterprises, today announced completion of more than 200 U.S. patent applications in 100 days. All 200 filed patents cover its enterprise contact center with more than half specifically protecting Artificial Intelligence (AI) capabilities within the contact center.
"Innovation is part of the DNA at Talkdesk where we continually push the limits of the Talkdesk core technology and platform," said Charanya Kannan, chief product officer, Talkdesk. "This patent milestone is testament to our spirit of innovation, making Talkdesk a frontrunner in the Contact Center as a Service (CCaaS) industry with a focus on extending our lead."
"Innovation is one of the strategic pillars of Talkdesk; it is what allows us to grow and lead in our industry," said Jafar Adibi, head of data science and AI, Talkdesk. "AI must be the core of a contact center operation, so it is truly an honor to see Talkdesk’s innovation recognized with these patent filings."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, December 19, 2019
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