News : Talkdesk Innovations to Power Via Phone Support
San Francisco, CA, USA, May, 2019 -- Talkdesk, a cloud contact center for enterprises, announced that Via, a provider and developer of on-demand shared ride technology, selected Talkdesk Enterprise Cloud Contact Center to support its growing customer service operations. Via has experienced significant growth and is partnering with Talkdesk to provide customer experience as the global company scales.
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"Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk offers customer service organizations a simple and easy path to customize their contact center using clicks, not code, and instantly bring new agents online, including remote agents in any location, to seamlessly meet customers’ expectations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - It’s Right Under Your Nose!
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
VIA offers telephony and communications solutions.
Published: Friday, May 3, 2019
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