San Francisco, CA, USA, May 26, 2021 -- Talkdesk(R), Inc., a global customer experience provider for customer-obsessed companies, announced its integration with Epic EHR and the availability of Talkdesk CX Cloud in App Orchard, giving healthcare organizations a better way to provide patients with seamless, personalized service.
As the use of "digital front doors" gains traction, patients are increasingly expecting faster, frictionless experiences and the kind of personalization offered by consumer goods and services companies. Improving patient experience beyond the physical walls of a clinic or hospital presents challenges for many providers, particularly in understanding the full picture of the patient journey across all communication channels – web, email, SMS, mobile app, virtual agent, or live agent.
Through its standards-based integration with Epic, an EHR platform, Talkdesk makes it easier for providers to guide patients in navigating the multiple touchpoints and complexities of the healthcare system and optimize every interaction.
"Our patients and their families expect and deserve seamless and personalized interactions whenever they engage with Memorial Healthcare System," said Jeff Sturman, chief digital officer, Memorial Healthcare System. "Integrating Epic with Talkdesk brings more context and greater efficiency to our conversations and is essential in enabling us to deliver exceptional experiences for the people we serve."
"The contact center has rapidly become a strategic asset for healthcare providers as they work to evolve towards a more patient-centric model," said Rohit Madhavarapu, vice president of product management for healthcare and life sciences, Talkdesk. "By integrating with Epic, Talkdesk helps deliver seamless interactions by giving agents and automated channels the context and insights required to personalize and enhance patient experiences. They can additionally boost operational efficiency and, more importantly, drive clinical and business outcomes."
In addition to its integration with Epic and availability in App Orchard, Talkdesk also recently announced new industry product and strategy providers for healthcare and life sciences to help providers, payers, medtech, biotech, and pharmaceutical companies reimagine the patient experience.
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, May 28, 2021
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