#contactcenterworld, @talkdesk, @jackhenryassoc
San Francisco, CA, USA, Feb 1, 2023 -- Talkdesk, Inc., a global cloud contact center provider for customer-obsessed companies, announced that it has joined the Jack Henry™ Vendor Integration Program (VIP). Participation in the program provides Talkdesk with access to Jack Henry’s technical resources to enable Talkdesk Financial Services Experience Cloud™ to integrate with Symitar(R) core platform. The Vendor Integration Program is designed to help ensure that Jack Henry’s customers can easily and rapidly deploy third-party products.
Talkdesk integrates with Symitar via SymXchange™, a services-based programming interface that enables third-party vendors and credit unions to access the platform’s core data and business rules. The integrity of data is maintained throughout any data exchange because access to business rules and data is managed through a service layer which governs these interactions.
Financial Services Experience Cloud offers credit unions and banks an end-to-end contact center platform to improve the customer experience for their members or clients.
The integration with Symitar allows member and client data to be accessed directly from the Talkdesk solution, creating a holistic view of the customer within the agent workspace and digital self-service channels. Talkdesk makes it easy for Jack Henry’s customers to streamline the customer journey from digital-self service channels to personalized interactions with a live agent.
"Through tight integration between contact center and core banking platforms, credit unions can realize significant value, orchestrating seamless, secure, and contextual experiences across their members’ preferred channels," said Venkat Iyer, Talkdesk global head of products and engineering, industries and integrations. "Our participation in the Jack Henry VIP program reflects the continued investment Talkdesk is making in the financial services industry."
#contactcenterworld, @talkdesk, @jackhenryassoc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
About Jack Henry & Associates, Inc.:
Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for financial services organizations. Its technology solutions serve more than 11,900 customers nationwide, and are marketed and supported through four primary brands. Jack Henry Banking supports banks ranging from de novo to mid-tier institutions with information processing solutions. Symitar is the leading provider of information processing solutions for credit unions of all sizes.
Published: Friday, February 3, 2023
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