News : Talkdesk Launches Contact Center Future
San Francisco, CA, USA, Nov, 2018 -- Talkdesk, the enterprise contact center platform, announced platform enhancements and new products to drive the future of customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. The company also announced its Talkdesk Innovation Fund, established to advance the development of solutions with demonstrated potential to change the customer experience landscape.
"With more than 500 features added in the past year alone, Talkdesk innovates faster, and delivers more value to our customers, than any other contact center solution provider," said Talkdesk CEO, Tiago Paiva. "With our AI-infused Enterprise Contact Center Platform, contact centers can move faster than ever before to exceed customer expectations and best their competition."
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Introducing Talkdesk iQ
With the launch of Talkdesk iQ, customer service leaders can immediately leverage the power of artificial intelligence (AI). Infused throughout the Talkdesk Enterprise Contact Center Platform, Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency. This platform innovation delivers visible results leading to better customer/agent engagement, contact center operations and decisions. Products powered by Talkdesk iQ include:
Talkdesk Omnichannel, Talkdesk Analytics, Talkdesk Mobile, Talkdesk Self-Service SDK, Talkdesk Studio
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Talkdesk
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Monday, November 12, 2018
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