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News : Talkdesk Launches Context Mobile
New York, NY, USA, Sept, 2017 -- At the Talkdesk Road Show in New York, Talkdesk, an intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues. Context Mobile is the first product to launch within the Talkdesk Context product suite.
"The contact center space has gone without disruption for too long. Context Mobile is a chance for companies to use AI to give modern customers the type of experiences they should be expecting," said Tiago Paiva, founder and CEO at Talkdesk. "Consumer and enterprise companies can use this new technology to provide truly unmatched experiences for their customers."
Context Mobile is now available to all Talkdesk customers.
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Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Tuesday, September 19, 2017
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