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News : Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live
San Francisco, CA, USA, March 22, 2016 -- Talkdesk, a cloud-based call center software provider, announced the launch of Talkdesk Live. Talkdesk Live is built on top of Talkdesk's new predictive insights platform. In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams.
"As a data-driven company, Talkdesk understands how vital it is that our customers have full visibility into their communications data in real-time "Talkdesk Live is designed to provide the visibility our customers need to take rapid action in response to changing call center conditions," said Talkdesk CEO and Founder Tiago Paiva.
"Talkdesk Live brings transparency to our call center metrics," said Nate Peace, Support Operations Lead for SpotHero. "This real-time visibility across all locations empowers our support heroes to take ownership over delivering high quality service at all times."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk is browser-based SaaS call center software for sales, support and marketing. It takes 5 minutes to setup and is completely customizable. Automate the telephone support process, know everything about the caller and enrich your helpdesk case and CRM histories by automatically integrating call logs, recordings, voicemails and cases into one customer profile. It seamlessly integrates with Nimble, Magento, Shopify, BigCommerce, Zendesk, Desk.com, Freshdesk, LiveChat and others.
Published: Thursday, March 24, 2016