#contactcenterworld, @talkdesk, @PPTSolutions1
San Francisco, CA, USA, April 13, 2021 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced the availability of new contact center managed services, powered by PPT Solutions, a provider of client-centric, performance-based customer experience and contact center consulting solutions.
Talkdesk Managed Services allows Talkdesk customers to supplement their own teams with an administrator responsible for managing the contact center software and associated tasks, such as adding and removing users, creating and modifying live dashboards and setting up new integrations.
PPT Solutions is a strategic Talkdesk implementation partner with deep understanding of the Talkdesk cloud-based customer experience (CX) platform. This partnership with PPT Solutions helps Talkdesk customers implement best practices to optimize every aspect of their contact centers. Through this expanded partnership, PPT Solutions is extending its industry expertise to be the first to partner with Talkdesk to offer contact center managed services. Talkdesk Managed Services employs, through a contact center consulting provider, administrative experts to measure, report and analyze contact center operations, as well as monitor and resolve issues before they disrupt agents, customers or the business.
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"Outsourcing contact center administrative tasks gives organizations the opportunity to focus on developing contact center strategy and running the business. Our partnership with PPT Solutions empowers Talkdesk customers with access to some of the industry’s best experts to help them do just that," said Tony Barbone, chief revenue officer, Talkdesk. "We are helping companies quickly and easily address mundane contact center administrative responsibilities and focus on more strategic customer experience initiatives that increase loyalty and revenue."
"Providing Talkdesk customers with reliable, highly experienced and skilled administrators to meet their evolving contact center demand is at the heart of what we do best," said Dennis Weikle, founder and managing director, PPT Solutions. "By partnering with PPT Solutions to offer Managed Services, Talkdesk continues to work closely with clients to enable digital transformation across their organization and help improve their customer experience."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
About PPT Solutions:
Since 2013, PPT Solutions has served as a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions. Whether a Fortune 50 company or an emerging business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency.
Published: Wednesday, April 14, 2021
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