News : Talkdesk Launches Talkdesk Boost to Accelerate Digital Transformation
San Francisco, CA & Las Vegas, NV, USA, June 25, 2019 -- Talkdesk, a cloud contact center for enterprises, in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience.
"The number one driver of digital transformation is to enhance the customer experience," says Zeus Kerravala, principal analyst, ZK Research. "While customer experience typically resides in the contact center, it's critical to modernize in that area. With Talkdesk Boost, Talkdesk has enabled the agent to do more with minimal disruption, while also being able to yield business results."
"Talkdesk Boost is a game changer. Our partners can now offer their Avaya and Cisco customers a risk-free way to boost efficiency and customer experience with a set of intelligent cloud-based applications," said Shane McNamara, executive vice president, Avant Communications.
"Talkdesk Boost offers cloud adopters a coexistence model and progressive transition rather than a ‘rip and replace’ option offered by other cloud contact center providers," said Tiago Paiva, chief executive officer, Talkdesk. "This newest advancement from Talkdesk enables companies to remain focused on their customers by offering a smooth and simple digital transition, with consistent customer experiences across voice and digital channels."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, June 27, 2019
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