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News : Talkdesk Propels Palmer Johnson Power Systems Customer Service

#contactcenterworld, @talkdesk

San Francisco, CA, USA, June 16, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced Palmer Johnson Power Systems selected Talkdesk CX Cloud™, an end-to-end solution on a single platform, to propel its customer service operations forward. This international business provides engine, transmission and drivetrain systems and service for off-highway vehicles like construction and oil field equipment, as well as marine vessels.

"Supporting our customers and distribution partners with a superior level of customer service is what sets PJPS apart in a highly dynamic environment," said Adam Becker, Vice President of Operations, Palmer Johnson Power Systems. "The agility, flexibility and stability of Talkdesk’s cloud contact center allow us to remain ahead of our customers’ needs through a rapid pace of product innovation and seamless integrations in an easy-to-use and comprehensive solution."

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"Since the implementation of Talkdesk we have seen improvements to our phone system from an IT perspective, but also from a customer and customer service perspective," said Phillip Turnquist, Information Technology Manager, Palmer Johnson Power Systems. "Talkdesk CX Cloud allows for significantly improved scalability and customization, which has been instrumental to our recent growth as we have brought on two new companies and established a new engineering company. Additionally, with the changing environment and ‘new normal’, we have been able to make modifications to the system, test and implement in almost real-time allowing us to meet the changing needs of the business."

"We are excited to support Palmer Johnson Power Systems and look forward to supporting its award-winning team with innovative customer experience solutions," said Tiago Paiva, Chief Executive Officer, Talkdesk. "Today’s forward-thinking enterprise organizations are making the customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.

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More Editorial From Talkdesk

Published: Wednesday, June 17, 2020

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2021 Buyers Guide
Get Listed
Recording

1.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.)

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

https://callcenterstudio.com/

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

9.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.