San Francisco, CA, USA, June 16, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced Palmer Johnson Power Systems selected Talkdesk CX Cloud™, an end-to-end solution on a single platform, to propel its customer service operations forward. This international business provides engine, transmission and drivetrain systems and service for off-highway vehicles like construction and oil field equipment, as well as marine vessels.
"Supporting our customers and distribution partners with a superior level of customer service is what sets PJPS apart in a highly dynamic environment," said Adam Becker, Vice President of Operations, Palmer Johnson Power Systems. "The agility, flexibility and stability of Talkdesk’s cloud contact center allow us to remain ahead of our customers’ needs through a rapid pace of product innovation and seamless integrations in an easy-to-use and comprehensive solution."
"Since the implementation of Talkdesk we have seen improvements to our phone system from an IT perspective, but also from a customer and customer service perspective," said Phillip Turnquist, Information Technology Manager, Palmer Johnson Power Systems. "Talkdesk CX Cloud allows for significantly improved scalability and customization, which has been instrumental to our recent growth as we have brought on two new companies and established a new engineering company. Additionally, with the changing environment and ‘new normal’, we have been able to make modifications to the system, test and implement in almost real-time allowing us to meet the changing needs of the business."
"We are excited to support Palmer Johnson Power Systems and look forward to supporting its award-winning team with innovative customer experience solutions," said Tiago Paiva, Chief Executive Officer, Talkdesk. "Today’s forward-thinking enterprise organizations are making the customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, June 17, 2020
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