News : Talkdesk Raises Funding to Power the Contact Center of the Future
San Francisco, CA, USA, Oct. 3, 2018 -- Talkdesk, a Contact Center as a Service provider, announced Series B funding led by Viking Global Investors with participation from existing investor DFJ. validation of the company’s current performance and future potential.
"If you survey our competitive landscape today, most of the products are going on 20 years or more in age. With our modern architecture, we are turning the contact center industry on its head," said Tiago Paiva, CEO of Talkdesk. "Today's funding ensures that Talkdesk continues our momentum to lead change in this market and serve our current enterprise customers as well as the rapidly increasing number of global contact centers looking to benefit from a modern cloud platform."
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"Today’s digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet adopted a flexible, cloud-native platform to enable this level of agility and service," said Josh Stein, a partner at DFJ and an investor in companies such as Box, Twilio and Redfin. "We are pleased to continue investing in Talkdesk, which has grown into an enterprise company that is leading the transformation of the $40+ billion contact center market. We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception, and Talkdesk will lead the way."
"Talkdesk is an industry disruptor in the cloud contact center market and is proving how next-generation cloud contact centers are revolutionizing customer care," said Nancy Jamison, Principal Analyst at Frost & Sullivan and author of Frost & Sullivan’s Cloud Contact Center Buyers Guide, North America, 2018. "Contributing to its growth is highly intuitive, fast and simple to use set up and administration, as well as global voice-quality SLAs based on MOS measurements and the ability to have global visibility across all centers. This round of funding is a solid validation of the company’s vision and strategy, and will enable them to innovate in the market."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, October 4, 2018
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