8 DAYS LEFT TO ENTER THE AWARDS!
Compete in 2019 for a World Title and be named Best in the World in one or more than 34 awards - Click here to apply now
JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
News : Talkdesk Raises Funding to Power the Contact Center of the Future
San Francisco, CA, USA, Oct. 3, 2018 -- Talkdesk, a Contact Center as a Service provider, announced Series B funding led by Viking Global Investors with participation from existing investor DFJ. validation of the company’s current performance and future potential.
"If you survey our competitive landscape today, most of the products are going on 20 years or more in age. With our modern architecture, we are turning the contact center industry on its head," said Tiago Paiva, CEO of Talkdesk. "Today's funding ensures that Talkdesk continues our momentum to lead change in this market and serve our current enterprise customers as well as the rapidly increasing number of global contact centers looking to benefit from a modern cloud platform."
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"Today’s digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet adopted a flexible, cloud-native platform to enable this level of agility and service," said Josh Stein, a partner at DFJ and an investor in companies such as Box, Twilio and Redfin. "We are pleased to continue investing in Talkdesk, which has grown into an enterprise company that is leading the transformation of the $40+ billion contact center market. We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception, and Talkdesk will lead the way."
"Talkdesk is an industry disruptor in the cloud contact center market and is proving how next-generation cloud contact centers are revolutionizing customer care," said Nancy Jamison, Principal Analyst at Frost & Sullivan and author of Frost & Sullivan’s Cloud Contact Center Buyers Guide, North America, 2018. "Contributing to its growth is highly intuitive, fast and simple to use set up and administration, as well as global voice-quality SLAs based on MOS measurements and the ability to have global visibility across all centers. This round of funding is a solid validation of the company’s vision and strategy, and will enable them to innovate in the market."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Integration
More Editorial From Talkdesk
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, October 4, 2018
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using best-in-class technology, facility provides efficient services in exchange of valuable information so...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...