#contactcenterworld, @talkdesk, @g2_telecom
San Francisco, CA, USA, June, 2021 -- Talkdesk, Inc., a global customer experience provider for customer-obsessed companies, announced it leads the contact center industry in 16 reports across seven categories of the G2 Summer 2021 report. The categories include: Contact Center Operations, Telecom Services for Contact Center, Contact Center Workforce, Auto Dialer Software, Contact Center Knowledge Base, Speech Analytics, and Contact Center Quality Assurance.
Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,374 reviews, 23% more than its nearest competitor and a score of 4.4 out of 5 stars. Talkdesk also earned 36 G2 badges, including Leader, Best Usability, Most Implementable, Best Relationship, Highest User Adoption, Easiest to Use, Easiest Admin, Easiest Setup, Best Estimated ROI, and High Performer.
"Great customer experiences happen only by design, especially in a digital world where consumers have more choices and channels than ever before," said Kieran King, chief customer officer, Talkdesk. "Our mission at Talkdesk is to provide businesses everywhere, in every industry, the tools to architect the kinds of experiences that build trust and loyalty. We’re proud to consistently earn such high scores from G2 reviewers because it tells us our solutions are helping organizations achieve their CX objectives and driving tangible business results."
#contactcenterworld, @talkdesk, @g2_telecom
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
About G2, Inc:
Since 2000, G2, Inc has provided Contract Negotiation services to Fortune 500 and Global 100 companies across all industries. G2, Inc’s clients are some of the most well-known names in business with telecom infrastructures spanning across the Americas, Europe and Asia Pacific.
Published: Tuesday, June 29, 2021
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