News : Talkdesk Receives New Security and Business Continuity Certifications
San Francisco, CA, USA, Oct 29, 2019 -- Talkdesk(R), Inc., a cloud contact center for enterprises, announced new certifications for information security and business continuity. The international standard for Information Security Management, ISO/IEC 27001:2013, specifies the requirements for an information security management system within the context of the organization. The international standard for Business Continuity Management, ISO 22301:2012, specifies requirements to establish, implement, maintain and continually improve a documented management system to protect against disruptive incidents. Talkdesk is the first, and only, Contact Center as a Service (CCaaS) provider to receive the ISO 22301:2012 security certification.
According to the International Organization for Standardization, these security certifications give specifications for products, services and systems, to ensure quality, safety and efficiency. They help organizations manage the security of assets such as financial information, intellectual property, employee details or information entrusted to companies by third parties, and they are instrumental in facilitating international trade.
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"In an era where data security breaches are a common occurrence, Talkdesk is taking every available measure to ensure our customers’ data is protected," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk takes security seriously. We do whatever it takes to protect customer information and to ensure Talkdesk Enterprise Cloud Contact Center is always available and secure."
"Information security is Cognosante’s number-one goal," said Michael Zurat, director of engagement solutions, Cognosante. "Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, October 31, 2019
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