News : Talkdesk Recognized by Frost & Sullivan
San Francisco, CA, USA, Aug, 2018 -- Talkdesk announced its recognition by Frost & Sullivan as the fastest-growing provider in the North American contact center software market. Talkdesk gained tremendous market share over the past year as more enterprises turn away from legacy contact center providers in favor of cloud technologies with flexible architecture and a dynamic set of software solutions.
Frost & Sullivan analysts conducted extensive primary and secondary research to highlight and assess the capabilities of top-performing cloud contact center providers in their Cloud Contact Center Buyers Guide, North America. Each vendor was scored on two key factors: strength of vision and ability to execute.
"Talkdesk has shown meteoric growth in the cloud contact center market. Its enterprise platform has grown to more than 1,400 customers, supports 52,000 seats and has an annual growth rate of more than 100% in calendar year 2017," said Nancy Jamison, Principal Analyst at Frost & Sullivan and author of Frost & Sullivan's Cloud Contact Center Buyers Guide, North America, 2018. "Key differentiators that have contributed to this rise include fast and easy set-up, use and administration, as well as global voice-quality SLAs based on MOS measurements and ability to see across all centers with global visibility."
Frost & Sullivan highlighted Talkdesk's growing traction in the enterprise market. According to the report, "The size of Talkdesk's customer base has increased along with customer growth. As of early 2018, customers with more than 100 seats represented 40% of its business. Talkdesk now supports customers ranging from very small to more than 1,400 seats. With the March 2018 launch of its Enterprise Contact Center Platform, this number will continue to increase." Talkdesk's partnerships with top master agents such as Intelisys, Avant and Telarus have been an important step forward in the business.
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, August 10, 2018
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