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News : Talkdesk Secures Series A Funding to Continue Growth and Innovation
San Francisco, CA, USA, Oct. 7, 2015 -- Talkdesk, a cloud-based call center software provider announced an extension round of the Series A funding with strategic investment led by Salesforce Ventures and participation from Talkdesk's existing investors, DFJ and Storm Ventures. Talkdesk will use these new funds to expand its engineering, product and sales teams.
Talkdesk has developed a cloud-based call center software solution that offers a new alternative to a market dominated by decades-old technology.
Over the last twelve months, Talkdesk has seen tremendous growth. The company has increased its revenue and is continually adding to its roster of customers including Box, Anki, DoorDash, Whistle, Audibene and Edmunds.com. Talkdesk recently moved its headquarters to a 14,000 square foot office in San Francisco's SOMA and has expanded its office in Lisbon, Portugal. Talkdesk's momentum is fueled by a wholesale shift from on-premise applications to the cloud and a resurgence in customer-centric call centers—the result of rising consumer expectations for immediate service.
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk is browser-based SaaS call center software for sales, support and marketing. It takes 5 minutes to setup and is completely customizable. Automate the telephone support process, know everything about the caller and enrich your helpdesk case and CRM histories by automatically integrating call logs, recordings, voicemails and cases into one customer profile. It seamlessly integrates with Nimble, Magento, Shopify, BigCommerce, Zendesk, Desk.com, Freshdesk, LiveChat and others.
Published: Thursday, October 8, 2015