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News : Talkdesk Secures #8 Spot During Significant Shakeup in the 2023 Forbes Cloud 100 List

#contactcenterworld, @talkdesk, @forbes

San Francisco, CA, USA, Aug, 2023 - Talkdesk, Inc., a global AI-powered contact center provider for enterprises of all sizes, has been named to the 2023 Forbes Cloud 100 for the fifth consecutive year, holding steady at #8 despite turbulence across this year’s rankings. Market contraction offset by artificial intelligence (AI) innovation created a unique shift in order among the world’s most elite cloud companies, according to Forbes. Talkdesk retained its position by delivering key AI capabilities and vertical industry products to its cloud contact center platform and experiencing continued worldwide growth this year.

The Cloud 100 is a ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

"Amazon has changed customer experience by helping thousands of enterprises drive exceptional outcomes for their customers and improve their bottom line," said Tiago Paiva, CEO and founder, Talkdesk. "The foundation of our success is our AI-powered cloud contact center platform, Talkdesk CX Cloud™ and our unrelenting belief in continuous innovation, which has added industry-leading capabilities year over year. We are grateful to be recognized once again by Forbes, Bessemer Venture Partners and Salesforce Ventures."

For the eighth consecutive year, the Cloud 100 reviewed submissions from hundreds of cloud startups and private companies. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). For market leadership, the Cloud 100 enlists the help of a judging panel of public cloud company CEOs who assist in evaluating and ranking their private company peers.

#contactcenterworld, @talkdesk, @forbes

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.

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Published: Monday, August 14, 2023

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